A Strong QA Process–The Final Step for High Quality Learning

Published by Cathryn Mattimore
on Aug 29, 2019

What’s one way O’Donnell Learn ensures learners are provided with the best instructional content? Quality Assurance, or QA. It is a necessary finishing step for course development. Without it, instructional content might be susceptible to both editorial inconsistencies and overlooked technical issues. QA is put into place to weed out errors and maintain the integrity of the content, which is carefully created by a team of Subject Matter Experts and LX Designers.

What exactly does our QA process look like? It can be broken down into the following four steps:

Step 1: Review the Course Structure.

Familiarize yourself with the course blueprint, platform and style guidelines. This step is important, as it lays the framework for a thorough QA process. Once you’re able to discern the overall structure and style of the course you’ll be better able to recognize errors. It is necessary to first be able to comprehend the materials, platform, and course style as a means to prepare for the initial QA.

Step 2: Draft a QA checklist.

The second step is identifying the various course components that need to be reviewed. Some tasks often found in the QA checklist include: confirming that all external links work properly, checking for consistency in dates and times across the course, making sure all attachments download successfully, ensuring that all images have alt text for accessibility, and checking platform functionality. While similar QA categories often emerge, QA checklists are ultimately dependent on the structure and characteristics of each course, and should be unique. Once the QA checklist has been finalized, it’s time to move on to the Editorial QA.

Step 3: Perform an Editorial QA

A vital aspect of the ODL QA process is ensuring that the content provides an optimal learning experience for the learner. First, and foremost, it must be accurate and technically correct. We also pay close attention to consistencies in diction, look for clear, concise and accessible writing, and be stylized in a way the accounts for learning goals and course outcomes. Every ODL project undergoes an Editorial QA because we believe great learning lies in impeccable, grammatical writing, developed by premium learning experience design. After this crucial step is completed it’s time for the content to undergo a technical QA.

Step 4: Perform a Technical QA

The final step in the QA process is to perform a Technical QA. This functional testing confirms that is producing error free courses through individually testing every link, double checking every setting, and testing all multimedia. It is necessary to pay close attention to the inner workings of the course platform to ensure the learner is presented with a polished, intentional experience.

O’Donnell Learn believes that QA is a vital step in the practice of delivering great learning experiences. We hold ourselves to the highest standard and by adhering to a stringent QA process we deliver exceptional work. When your designs strive for student success and deep learning, it is imperative that the instructional content is of highest quality. And we rely on our QA practices to help us make that vision into a reality.


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